Return and Exchange Policy
Return & Exchange Policy
We do not accept returns, and exchanges are not available for products ordered for the wrong Subaru year, model, and/or trim. Please double-check that you’ve selected the correct product before placing your order. If you’re unsure, feel free to reach out for assistance.
Exchanges for reasons such as selecting a different color can be arranged. Customers are responsible for covering the shipping cost and a small handling fee (if applicable). Exchange requests must be made within 30 days of your purchase date. To request an exchange, please contact us directly.
Order Cancellation & Change Policy
Cancellations must be requested within 12 hours of purchase. Due to the made-to-order nature of our products, cancellation requests outside of this window may not be accepted. Customers will be fully refunded. If UPS 2nd Day Air is selected as the shipping method, there is a small chance that your order may be processed for shipping before the 12-hour window, and cancellation may not be possible.
If you need to make a change to your order it must be within the 12-hour window. Changes that can be requested: 1) removal and refunding of a product or 2) changing a product color or finish. If you require a different overlay fitment, quantity, or want to add to your order, it will need to be cancelled, and you will need to place a new order.
Custom orders cannot be cancelled or refunded once the design process has begun. Additionally, once an order has been processed for shipping, refunds are no longer available.
Damages & Issues Policy
Although all orders are packaged in sturdy envelope mailers, accidents can still happen. If your product(s) arrive damaged, please contact us immediately with details about what was affected. You may be asked to provide photo evidence so a claim can be filed. Damaged products will be replaced at no cost to you.
Upon receiving your order, if you believe you received an incorrect product by mistake and/or are missing part of your order, please contact us immediately to fix your order.
Missing Packages Policy
Occasionally, packages may arrive later than the estimated delivery timeframe provided by the shipping carrier. If your domestic order hasn’t arrived within 10 days of the quoted delivery window, please reach out.
We will review the tracking information and contact the shipping provider on your behalf. If necessary, we’ll initiate the claim process and determine if your order needs to be remade, at no cost to you.